Shopify Refund Count Analytics

The Refund Count is the number of orders that have been refunded. This metric is used to calculate the Percent of Orders Refunded in Shopify.

How to add Refund Count data to your worksheet

If you have already created a Mixtable workbook for your Shopify store, you can quickly add the Refund Count to an existing worksheet.

• The worksheet needs to show product or collection information, e.g., Products—Complete, Product—Basic, Manual Collections, Automated Collections.

  • Check the following page if you need to add a new Shopify-linked worksheet with any of this data.

• Choose an empty column (or insert a new one) and click the Set Sync button from the column header.

• From the Shopify Sync Settings window, choose Analytics

• Then, select the Refund Count metric

• Select the time range that you want the data to be calculated for

  • For all time - all data since the creation of the store
  • Fixed date range - show data for a specific period between two dates
  • Dynamic date range - calculate the Refund Count for a dynamic time period in the past, e.g., last 7 days, last 30 days. If you select this option, the data will be recalculated daily as the date range window moves forward.
  • Calendar year and month - show the data for a specific year (e.g., 2023) or a specific month (e.g., April 2024)

Optional - Refund Count for a Customer Segment

Mixtable Analytics allows you to filter the Refund Count data based on the customer segments you have created in Shopify.

• From the Shopify Sync Settings window, choose Analytics.

• Then, select the Refund Count metric

• Select the time range that you want the Refund Count to be calculated for

  • For all time - all sales since the creation of the store
  • Fixed date range - show data for a specific period between two dates
  • Dynamic date range - calculate the Refund Count for a dynamic time period in the past, e.g., last 7 days, last 30 days. If you select this option, the data will be recalculated daily as the date range window moves forward.
  • Calendar year and month - show the data for a specific year (e.g., 2023) or a specific month (e.g., July2024)

• Now, use the Filter orders based on Customer Segment defined in Shopify Admin section to select the customer segment to be used.

Note: The customer segments shown are the ones you have defined in your Shopify Admin. To add or change your segments please use the Shopify Admin, and Mixtable will reflect your changes automatically.

Optional - Refund Count by Country

Another option for filtering Refund Count data is according to the customer’s country. Use this feature to calculate your international store performance.

• From the Shopify Sync Settings window, choose Analytics

• Then, select the Refund Count metric

• Select the time range that you want the data to be calculated for

  • For all time - all sales since the creation of the store
  • Fixed date range - show data for a specific period between two dates
  • Dynamic date range - calculate the Refund Count for a dynamic time period in the past, e.g., last 7 days, last 30 days. If you select this option, the data will be recalculated daily as the date range window moves forward.
  • Calendar year and month - show the data for a specific year (e.g., 2023), or a specific month (e.g., January 2022)

• Use the Filter orders based on customer’s country to select the country for which to show the Refund Count.

You are ready!

Well done! Now that you have Refund Count data in an online spreadsheet for products or collections, you can use any spreadsheet function to analyze the data, such as:

• sorting ascending or descending,
• find-replacing,
• filtering,
• using formulas, e.g., for price changes, etc.

Find out more about the Mixtable suite of products here.